Data Privacy Policy
Welcome to the Cosmobet privacy policy. This page explains how we collect, use and protect your personal information when you create an account, play games, place bets or use our site and services. We respect your privacy and aim to be clear about what data we hold and how we handle it.
Types of data we collect
Personal data
When you register or verify your account we may collect name, date of birth, email address, phone number, postal address and identity documents. We collect these details to confirm your identity, prevent underage gambling and meet our verification requirements.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and language settings. This helps us deliver the site, detect fraud and improve performance across desktop and mobile.
Transactional and activity data
We record deposit and withdrawal transactions, payment method details, bet history, game play and other account activity. This data supports account management, payment processing and dispute resolution.
How we use your information
We use data to create and manage your account, process payments, verify identity and comply with legal requirements. We also use information to detect and prevent fraud, provide customer support, and improve our service. We may use aggregated or anonymised data for analysis and product development.
Data protection practices
We use technical and organisational measures to safeguard your information, including access controls, encryption where appropriate and secure storage. Access to personal data is limited to authorised staff and service providers who need the information to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to keep you logged in, remember preferences, measure site performance and deliver relevant content. You can manage cookie settings via your browser, but blocking certain cookies may affect site functionality.
Information sharing and third parties
We may share data with payment processors, identity verification providers, security vendors and other service partners who act on our behalf. We do not sell your personal information. We may also disclose information when required by law or to protect our rights.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. You may also object to or request restriction of processing in certain circumstances. If you believe information is inaccurate, tell us and we will review it.
Access, correction and deletion
To exercise your rights contact our support team. We will respond to valid requests and may need to verify your identity before processing. Please note that we may retain certain information where required for legal, regulatory or legitimate business purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices. We will post the revised policy on the site and indicate the date of the latest update. Continued use of the site after changes indicates acceptance of the revised terms.
Contact
If you have questions about this policy or your privacy rights as a Cosmo Bet user, contact [email protected]. We aim to respond promptly to privacy enquiries.